About Us

HISTORY

Bates has a history you can believe in. Our operations began in Salisbury in 1964 as an extension of a then century-old moving company located in Baltimore, Maryland. To this day, we are owned and operated by members of the fourth and fifth generations of a family experienced in the moving business.

After 34 years of dedication as an agent in excellent standing for another national van line, we decided to become an agent for United Van Lines. This alliance, which began in the fall of 1997, has allowed us to achieve a higher standard of service for our customers.

 United Van Lines, which originated in 1928, is currently the world’s largest mover and the nation’s number one mover of families. As an agent for United, we pride ourselves in providing the quality of hometown servicing with the convenience of worldwide servicing. Give us the chance to show you what our kind of commitment combined with this kind of van linebacking can do for you.

QUALITY

We believe that a job well done is the greatest testimony to a company’s worth. That’s why we do our absolute best to make sure that your move is handled with minimum inconvenience and maximum satisfaction.

As an agent for United Van Lines, we have been subjected to strictly monitored quality control measures and evaluations of customer feedback.

Based on the surveys mailed to every customer and other objective measures of safety compliance and on-time servicing, Bates Moving & Storage is currently ranked at the top of our division nationwide. Furthermore, we have consistently received recognition as one of the top 7% of over 500 agents nationwide based on our customers’ willingness to recommend our services. Nearly 98% of our customers surveyed said they definitely would recommend us to their friends and family. Considering the competitive nature of the moving industry, we take great pride in this accomplishment.

INTEGRITY

We believe in conducting ourselves in a completely up-front and honest way. While this may not be the quickest way to get ahead, it is our policy and we would have it no other way.

 This philosophy is reflected in every estimate we conduct and every quote we provide. We will give you our best price, up-front. We strive to give every customer a fair and accurate cost estimate at the very beginning of the moving process and to avoid any “surprises” at the end. Our company will not underbid the costs of moving in order to secure your move. We would rather risk losing a move then to mislead our customers. We believe in competing fairly and honestly and hope that you will allow us the opportunity to do so.

COMMITMENT

We are now entering our fifth decade of serving Delmarva, so we know the people and the area. We’re committed to serving you and your moving needs, whether they are corporatelocalinterstateinternational, or even commercial distributions. We hold ourselves to the high standards of the United Van Lines Customer Service Pledge. We invite you to read this statement, our pledge to you.

In addition, our customer service department is dedicated to addressing any concerns or questions you may have throughout the moving process. We will work with you to help you plan the most economical move possible. We can provide you with helpful brochures on packing yourself, planning a yard sale, and a number of other topics designed to help reduce the costs of moving. We are committed to our customers, and their ratings of us prove it.

 

Experience

Our company is owned and operated by members of the 4th and 5th generation of family members in the moving business. Because of this history, we are able to combine the most up-to-date industry practices with the kind of knowledge that can only be attained through years of experience. Give us the opportunity to put this kind of know-how to work for you.

In addition, our entire staff is composed of carefully screened, professionally trained, full-time personnel. Several of our employees have even been with the company since its start on the Shore in 1964. We do not use temporary or seasonal labor because we take special care to know the people we bring into your home.

 

Reputation

At Bates Moving & Storage, we take our reputation very seriously. Over the past five decades, our volume of business has consistently grown due largely in part to our customers’ recommendations. We are currently the mover of choice for a number of local agencies and planned communities.

Once you have secured your place on our schedule, you may rest assured that we will remain committed to you. Regardless of the size of your move, we will it will be handled with courtesy and professionalism.

Bates is a name you can trust – we bet our reputation on it!

Proud To Serve Our Local Community

Salisbury Area Chamber of Commerce / Salisbury, MD

A huge shout out to the team at Bates Moving & Storage Agent for United Van Lines, a long time Chamber of Commerce…

Posted by Salisbury Area Chamber of Commerce / Salisbury, MD on Wednesday, March 4, 2020

Mac Inc Area Agency On Aging

Delivery of nearly 500 boxes of shelf-stable meal kits to MAC, Inc. recently was made possible through the generosity of…

Posted by MAC Inc., Area Agency on Aging on Wednesday, March 14, 2018

Asbury Child Development Center

Salisbury University Library

Our Neighbors, Just Like You

I would like to give a Big Thank You to Jennifer Ricketts and Bates Moving & Storage I could not of done this move…

Posted by Angela Pude Boylan on Sunday, June 12, 2016